At eTwinning you have technical and educational help and assistance from the National Support Service. For questions and clarifications about the programme, use of the platform or implementation of a project, you can contact your NSS through the address: firstname.lastname@example.org.
You can also call Tel. 913778300.
Furthermore, at www.etwinning.es you have help manuals and documents and a FAQ section. You can also check with the eTwinning representative.