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    Frequent questions

    eTwinning Desk

    General

    You can find information in the self-learning materials section on the European portal (www.etwinning.net) or in the eTwinning Live tutorials section of the Spanish National eTwinning Support Service page; as well as on his YouTube channel.

    There is also a “Help” section that can be accessed in the top right corner of the eTwinning Live page, next to the notifications and mail icons.

    Tab: “PEOPLE”: the eTwinning profile

    You can access your profile or that of other users by clicking on the name. By clicking on the name, you can access all the eTwinning user information: personal information, activity, projects, events, groups. You can access their email address or become their follower or invite them to be part of your contacts.

    Your progression in eTwinning is determined by two factors: your participation in eTwinning and your use of eTwinning self-learning materials. Both indicate how far you have come in your eTwinning experience.

    Progression based on your participation in eTwinning is divided into five areas: elementary, communication, cooperation, eTwinning network and professional development and quality. Here we have some examples of actions that will increase your progression:

    • Elementary: log in, write your project idea, add image to profile, publish on your profile.
    • Communication: make contacts, follow other people, write internal messages.
    • Cooperation: membership in a project, use of TwinSpace.
    • eTwinning Network and professional development: membership in groups, participation in events and other professional development activities.
    • Quality: organization of activities, group moderation, quality seals.

    There is a limit on how many actions of the same category you can perform to increase your progression bar: after you have written several messages or posts, the progression will no longer change!

    Your progression remains visible to anyone in eTwinning and can serve as a guide for your eTwinning experience and active participation.

    Access these materials through eTwinning Live. Enter eTwinning Live with your passwords. Access the progress bar page through your profile and click on the (?). A page will open with explanations and the link to the materials.

    Remember that for self-learning activities to be counted in your progress bar you must be logged in from eTwinning Live.

    You follow an eTwinning user when you are interested in following their activity on the platform.

    You invite an eTwinning user to be part of your contacts when you want to carry out a project with that user.

    If you change your work center, you should not change the data of your previous center. You have to add the new center to your center history. To do this, you must access “your profile” > “modify account” > “Schools”. You will find a functionality at the top “ADD A SCHOOL”.

    If you want to delete your eTwinning account, write an email to delete@etwinning.net from the email account you used to register on the eTwinnig platform. informing them of your wish to have your profile deleted.

    You can select different criteria so that your profile is not public and does not appear in an internet search. Select the option you prefer in the “Privacy and security” section of your eTwinning profile.

    If you do not want to start a project in eTwinning, in the “INTERESTS” section, you can indicate your availability in your eTwinning profile, by checking NO:
    • I am available for an eTwinning project (YES/NO)
    • I am available for an etwinning Plus project (Yes/NO)
    This way, you will not appear in the results of other users’ searches for partners.

    You can modify your personal information in your profile as well as change your privacy settings whenever you wish.

    There is a search engine in the “PEOPLE” tab. You can search for people by name or schools. You can also opt for an advanced search that offers you different fields.

    "Events" tab

    eTwinning events are face-to-face or online meetings between eTwinning users with different objectives. These events can be organized by any user of the platform. They have an audio and videoconference tool with capacity for 100 participants, a forum to debate before and after the videoconference session and a space to archive documents. The nature of these events allows for many possibilities: workshops, training sessions, center presentations, project presentations, partner search sessions.

    There are public events that allow the option to participate. In private events there is no possibility of access if you have not been invited when organizing the event.

    "Projects" tab

    The “Projects” tab is the space where you can create your project. In addition, you will find the list of all your pending, open and closed projects. Below each project, you will find a list of related actions.

    You will also find a tool that allows you to search for projects.

    Actions related to partner management: add new partners, delete partners, manage profiles.

    Actions related to the project: modify the project information, add images that represent it, open and close the project.

    Application for a National or European Quality seal. Application for participation in European Awards. Download the certificates related to the Project.

    The protocol for approving a project takes time. If 15 days have already passed since the start of the process, then there could be several reasons:
    • Your partner has not accepted the invitation.
    • Your project is pending approval by the eTwinning representative of your Autonomous Community and the SNA eTwinning.
    • Your project is approved by Spain, but it needs to be approved by the SNA of the other country involved.
    Solution:
    • Inform your partner that they have to open the notifications and accept the project invitation so that the protocol to approve the project can begin.
    • Check that the notification to give the Good Vote has reached the director of your educational center and that, following the instructions, it has been sent to the eTwinning manager of your Community.
    • If it is already approved by Spain, notify your partner that it is their National Support Service that remains to approve the project.

    You should ask your future partners to be part of your contacts. They must accept. Then, invite them to the project.

    The most common causes are:

    1. The availability to work on projects in general has not been enabled in the teacher’s profile. In that case, your partner must enable the “I am available for an eTwinning project” option in the “Interests” section of their profile to allow you to select it. (See image)
    2.  If your partner belongs to one of the eTwinning Plus countries. So, the option to work in eTwinning Plus countries has not been enabled. You need to make sure you have enabled two options:
    3. the first, in your profile: “I am available to participate in eTwinning Plus projects” and the second, in the projects tab in the “Modify” actions menu: select allow the project to be associated with eTwinning Plus countries. At that moment it will appear to be selected from your contacts.
    Finding a partner for effective collaboration takes time. There are different spaces and ways to find partners. You will find suggestions in this article on the website: Search for meat and blood partners

    "Groups" tab

    eTwinning groups are private platforms that allow members to chat and work together on a specific topic. Its aim is for people participating in eTwinning to share examples, discuss teaching methods and find support for their professional development.

    Groups are excellent spaces for developing long-term collaborative work between teachers.

    Any eTwinning user can request the creation of a group, but they have to pass the filter of the Central Support Service, which ultimately decides whether the request is approved.

    There are closed and open groups. Any eTwinning user can join or leave an open or public group. Closed groups do not offer that possibility. You can only access if you are invited.

    There are eTwinning moderator groups, each group prepares activities and tasks to discuss and carry out. Topics range from language teaching or entrepreneurship in education to science, technology, engineering or mathematics. To join an eTwinning group is very simple, just log in to your eTwinning desktop, go to the “Groups” section and access it from there. You can access groups from the eTwinning desktop at any time.

    "Forums to Collaborate" Tab

    Collaboration forums are designed to let/find partners to carry out future projects, collaborations or associations.

    The search engine allows you to search the forums for possible partners, using keywords that reflect your interests (CLIL, STEM…) and the filters that appear in the advanced search: age, language, country…

    If you start with a clear idea, to make your project idea known, use the forums on eTwinning Live. You can also do an advanced search using the potential partner search engine, using keywords in the box that reflects your interests (CLIL, STEM…) and any other filter that appears in the advanced search. When you find a teacher who might be similar to what you want to do, you have two options:
    • Leave a comment responding to your forum post.
    • Write a private message. To do this, click on their name, and on their profile page click on the envelope-shaped icon to send them a message.
    You can also follow him like on other social networks. Clicking on the “Follow” option in your profile.
    Before joining a project, we advise communicating well and calmly with partners. It is important to check if all partners want the same thing or, if applicable, negotiate and agree on ideas. Once you reach an agreement and decide to join an already founded project or decide to create your own project, you must follow some technical steps. Your project can be based on published project kits or you can be inspired by projects made by others… You must first request to be part of your partner’s contacts or vice versa. The person who is invited must accept the invitation. Then you can select her as a partner from your contact list. The person must accept the invitation to the project. The project must be approved by the National Services of the founding partners when they receive the approval of the director. In the case of Spain, through the eTwinning representative of the Autonomous Communities. Once the project is approved, a private digital space is created to work with the students.

    "Professional Development" tab

    This space contains the virtual professional development opportunities offered by eTwinning across Europe.

    There are two online training modalities: didactic meetings and seminars.

    Didactic meetings are intensive and dynamic courses that serve to present a topic, stimulate creativity, help develop skills and do not require a long-term commitment.

    Online seminars are one-hour videoconference sessions in which we can learn, talk and debate about different topics.

    To sign up for these activities, click on the name of the activity and follow the instructions. Normally the application period will appear: opening and closing.

    When the deadline opens, you will find instructions for applying. We advise you to be very attentive because there is usually a lot of demand.

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